Privacy Policy

Outstanding Keys ("Outstanding Keys," "we," "us," or "our") provides in-home piano tuning, repair, and maintenance services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, booking a service, or communicating with us, you agree to the practices described here.

Information We Collect

• Contact information — your name, email address, phone number, and service address.
• Service information — details about your piano(s), service history, appointments, and maintenance preferences.
• Billing information — invoices and payment records. Card payments are processed by our third-party payment processor; we do not store full card numbers.
• Communications — messages you send us and records of texts, emails, and calls related to your service.
• Usage information — basic technical data (such as device and browser information) collected when you use our website.

How We Use Your Information

• To schedule, provide, and manage your piano services and appointments.
• To send transactional communications such as booking confirmations, appointment reminders, service updates, estimates, invoices, and receipts.
• To respond to your inquiries and provide customer support.
• To process payments and maintain business records.
• To improve our services and website.

SMS / Text Messaging

If you provide your mobile number, you may receive transactional text messages from Outstanding Keys, such as booking confirmations and appointment reminders. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can request help by replying HELP.

We do not share, sell, or provide your mobile information, including your mobile phone number and messaging consent data, to third parties or affiliates for marketing or promotional purposes. We use your mobile phone number and messaging preferences solely to operate the Outstanding Keys appointment and service messaging program described above — to send the transactional messages you have asked for and to honour your opt-out. This information is disclosed only to the messaging service provider strictly necessary to deliver those messages, and never for that provider's own or any other party's marketing or promotional purposes.

How We Share Information

We do not sell your personal information. We share information only with service providers who help us operate, and only as needed to deliver our services:

• Messaging provider (e.g., Twilio) — to send and receive the text messages you have consented to.
• Email provider — to send transactional email such as confirmations and invoices.
• Payment processor — to securely process payments.
• Mapping/geocoding provider — to route technicians to your service address.
• Legal — where required by law or to protect our rights and safety.

Each provider above receives only the information it needs to perform the service you asked for, and may not use it for its own or anyone else's marketing or promotional purposes. Sending a text message requires giving your mobile number to our messaging provider: that is service delivery, not marketing sharing. Your mobile phone number, your SMS opt-in and your messaging consent are never sold, rented, transferred, or otherwise provided to any third party or affiliate for marketing or promotional purposes.

Cookies and Tracking

Our website uses essential cookies and local storage to keep you signed in and to remember your preferences. We do not use cookies to sell your data to advertisers.

Data Retention

We retain your information for as long as needed to provide services, maintain business and tax records, and comply with legal obligations. You may request deletion as described below.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

• Access or correct your information by contacting us.
• Opt out of text messages at any time by replying STOP.
• Request deletion of your account and associated data, subject to records we must retain by law.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent changes.

Contact Us

Questions about this Privacy Policy? Email us at info@outstandingkeys.com. See also our Terms of Service.